# Error when trying to go to console from portal

**URL:** <https://forum.social.plus/t/error-when-trying-to-go-to-console-from-portal/702>\
**Category:** Web\
**Created:** [April 18, 2023, 12:17am UTC](https://forum.social.plus/t/error-when-trying-to-go-to-console-from-portal/702 "2023-04-18T00:17:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hmendoza](https://avatars.discourse-cdn.com/v4/letter/h/90ced4/32.png) [@hmendoza](https://forum.social.plus/u/hmendoza)\
**Post date:** [April 18, 2023, 12:17am UTC](https://forum.social.plus/t/error-when-trying-to-go-to-console-from-portal/702/1 "2023-04-18T00:17:36Z")

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From the portal when I click on the Go to Console I keep getting this error and can’t get in.

“This XML file does not appear to have any style information associated with it. The document tree is shown below.”

 ![Screenshot 2023-04-17 at 8.13.49 PM](https://europe1.discourse-cdn.com/flex013/uploads/amity/original/1X/f1e6096b5fbf5e72a2a284b8bc41864e641bfc7f.png)

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**Author:** ![cijin](https://avatars.discourse-cdn.com/v4/letter/c/49beb7/32.png) [@cijin](https://forum.social.plus/u/cijin)\
**Post date:** [April 18, 2023, 3:25am UTC](https://forum.social.plus/t/error-when-trying-to-go-to-console-from-portal/702/2 "2023-04-18T03:25:26Z")

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Hey @hmendoza,

This will be addressed in the current release. Meanwhile could you clear your cookies on portal and try again please.

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**Author:** ![hmendoza](https://avatars.discourse-cdn.com/v4/letter/h/90ced4/32.png) [@hmendoza](https://forum.social.plus/u/hmendoza)\
**Post date:** [April 18, 2023, 4:48pm UTC](https://forum.social.plus/t/error-when-trying-to-go-to-console-from-portal/702/3 "2023-04-18T16:48:08Z")

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Thank you, I did that but didn’t work at first (using Chrome), then I opened it using Safari and it worked. Today I opened it again using Chrome and it worked fine.