# Incorrect unread message count **URL:** \ **Category:** TS SDK\ **Created:** [May 29, 2025, 4:11am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736 "2025-05-29T04:11:26Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![jfiejka](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jfiejka](https://forum.social.plus/u/jfiejka)\ **Post date:** [May 29, 2025, 4:11am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/1 "2025-05-29T04:11:26Z")
Despite calling the markAsRead method on all chats (I have two), Client.getUserUnread returns an incorrect value of 1. I wanted to be extra sure, that I’m not missing anything so I also did the same for evety single message in the chat. ---
**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\ **Post date:** [May 29, 2025, 5:37am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/2 "2025-05-29T05:37:38Z")
Hello @jfiejka , Thanks for the details! Could you also share: - The platform and SDK version you’re using - Code snippets where you’re calling `markAsRead()` and `Client.getUserUnread()` This will help us reproduce and check on our side. ---
**Author:** ![jfiejka](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jfiejka](https://forum.social.plus/u/jfiejka)\ **Post date:** [May 29, 2025, 8:02am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/3 "2025-05-29T08:02:45Z")
I’m using ts-sdk 7.2.0 and this is how my code looks like ```auto const unreadCount = ref(0); const channels = ref([]); const unsubscribeUnreadCount = Client.getUserUnread(({ data }) => { if (data) { unreadCount.value = data.unreadCount; } }); const unsubscribeChannels = ChannelRepository.getChannels({ membership: "member", limit: 30, isDeleted: false }, ({ data }) => { if (data) { channels.value = data; } }); ``` In another place when I display a single chat: ```auto const { id } = defineProps<{ id: string }>(); const chat = ref(); const unsubscribeChannel = ChannelRepository.getChannel(id, ({ error, data, loading }) => { if (error) console.error(error); if (data && !loading) { chat.value = data; if (data.subChannelsUnreadCount) { data.markAsRead(); } } }); ``` The user for whom this error occurs has two chats and for both subChannelsUnreadCount and unreadCount is equal to 0 but getUserUnread somehow returns 1. ---
**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\ **Post date:** [May 30, 2025, 6:32am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/4 "2025-05-30T06:32:18Z")
Hello @jfiejka , Please make sure to call the unread sync function **before** retrieving unread counts. Refer to this section in our docs for details: > **[Backup | Social+ Docs](https://docs.social.plus/social-plus-sdk/chat/channels/unread-count/backup#start-unread-count-syncing)** Specifically, you should call the sync function first **before** using `getChannels` or `getUserUnread`, to ensure the count is accurate. Let us know if the issue persists after that! ---
**Author:** ![jfiejka](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jfiejka](https://forum.social.plus/u/jfiejka)\ **Post date:** [May 30, 2025, 9:02am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/5 "2025-05-30T09:02:23Z")
Unfortunately it didn’t help. It still returns incorrect value. Do you have any other suggestions? Maybe there’s a way to check what message is unread? ---
**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\ **Post date:** [June 2, 2025, 11:07am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/6 "2025-06-02T11:07:01Z")
Hello @jfiejka, Thank you for the update. If possible, could you please share your updated code as well? We’ll pass it to our team for further review. ---
**Author:** ![jfiejka](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jfiejka](https://forum.social.plus/u/jfiejka)\ **Post date:** [June 3, 2025, 9:11am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/7 "2025-06-03T09:11:34Z")
``` const unreadCount = ref(0); const channels = ref([]); const subscribeUnreadCount = () => Client.getUserUnread(({ data }) => { if (data) { unreadCount.value = data.unreadCount; } }); const subscribeChannels = () => ChannelRepository.getChannels( { membership: 'member', limit: 30, isDeleted: false, }, ({ data }) => { if (data) { channels.value = data; } } ); const init = async () => { await Client.startUnreadSync(); unsubscribeChannels = subscribeChannels(); unsubscribeUnreadCount = subscribeUnreadCount(); }; ``` Here you go. But you didn’t answer my question, is there a way to get unread messages? ---
**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\ **Post date:** [June 3, 2025, 10:25am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/8 "2025-06-03T10:25:16Z")
Thank you for sharing the code. Once our team has reviewed it, we’ll get back to you to confirm whether there are any alternative solutions. We appreciate your patience. ---
**Author:** ![jfiejka](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jfiejka](https://forum.social.plus/u/jfiejka)\ **Post date:** [June 10, 2025, 7:28am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/9 "2025-06-10T07:28:01Z")
Hey, do you have any updates? ---
**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\ **Post date:** [June 11, 2025, 6:29am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/10 "2025-06-11T06:29:19Z")
Hello @jfiejka , Our team was unable to reproduce the issue on our side. However, we recommend using **mark message as read** instead of **mark channel as read** to ensure accurate unread counts. Please refer to our documentation for more details: > **[Mark Message as Read | Social+ Docs](https://docs.social.plus/social-plus-sdk/chat/channels/unread-count/mark-message-as-read)** Let us know if you need further assistance or have any additional questions. ---
**Author:** ![jfiejka](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jfiejka](https://forum.social.plus/u/jfiejka)\ **Post date:** [June 11, 2025, 7:36am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/11 "2025-06-11T07:36:48Z")
I did both, marked channel as read and every message as read, I mentioned it in the first message. Didn’t help. Also you still didn’t answer my question, how do I check what messages are unread? ---
**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\ **Post date:** [June 12, 2025, 9:24am UTC](https://forum.social.plus/t/incorrect-unread-message-count/1736/12 "2025-06-12T09:24:15Z")
Hello @jfiejka, our team is currently investigating and coordinating with your team via email. We’ll keep you updated there.