# Live Collection callback not being triggered when receiving a new message

**URL:** <https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594>\
**Category:** General\
**Created:** [February 3, 2025, 7:31am UTC](https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594 "2025-02-03T07:31:01Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![EmmanKusumi](https://avatars.discourse-cdn.com/v4/letter/e/3da27b/32.png) [@EmmanKusumi](https://forum.social.plus/u/EmmanKusumi)\
**Post date:** [February 3, 2025, 7:31am UTC](https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594/1 "2025-02-03T07:31:01Z")

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Hi  
Something might be broken here. Yesterday, the live collection callback is working fine. The callback is being triggered once a message is received. However today, the callback is not getting triggered. I have to re-login just to get the messages.

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**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\
**Post date:** [February 3, 2025, 9:03am UTC](https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594/2 "2025-02-03T09:03:27Z")

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Hello @EmmanKusumi, to further investigate this, could you please share your **SDK/platform, SDK version, and any error logs or screenshots** you’re experiencing? Thank you.

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**Author:** ![EmmanKusumi](https://avatars.discourse-cdn.com/v4/letter/e/3da27b/32.png) [@EmmanKusumi](https://forum.social.plus/u/EmmanKusumi)\
**Post date:** [February 3, 2025, 2:28pm UTC](https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594/3 "2025-02-03T14:28:18Z")

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SDK platform is iOS and TS. SDK Version is 6.41.0, Server Region is Singapore  
No errors. It’s just the callback for the getChannels live collection is not getting triggered when a new message is received.

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**Author:** ![EmmanKusumi](https://avatars.discourse-cdn.com/v4/letter/e/3da27b/32.png) [@EmmanKusumi](https://forum.social.plus/u/EmmanKusumi)\
**Post date:** [February 3, 2025, 2:53pm UTC](https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594/4 "2025-02-03T14:53:46Z")

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It seems to be happening only on the SG server. I tested the EU server and it works fine.

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**Author:** ![EmmanKusumi](https://avatars.discourse-cdn.com/v4/letter/e/3da27b/32.png) [@EmmanKusumi](https://forum.social.plus/u/EmmanKusumi)\
**Post date:** [February 4, 2025, 1:06am UTC](https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594/5 "2025-02-04T01:06:37Z")

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@SocialPlus_Support Were you able to look at this issue? @cijin

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**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\
**Post date:** [February 4, 2025, 4:29am UTC](https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594/6 "2025-02-04T04:29:31Z")

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Hello @EmmanKusumi, thank you for providing the information. I’ll pass this along to my team for review and get back to you.

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**Author:** ![SocialPlus\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.social.plus/socialplus_support/32/798_2.png) [@SocialPlus\_Support](https://forum.social.plus/u/SocialPlus_Support)\
**Post date:** [February 6, 2025, 9:42am UTC](https://forum.social.plus/t/live-collection-callback-not-being-triggered-when-receiving-a-new-message/1594/7 "2025-02-06T09:42:07Z")

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Hello @EmmanKusumi ,we apologize for the inconvenience. We have applied a potential fix on our end. Could you please retest and let us know if the issue still persists?