Hello, I am struggling to access an application from the Social+ portal while logging in. I noticed this issue last month and was able to solve it by turning off my ad blocker. That isn’t working anymore. In brief:
When logged into the Social+ Portal, I click on “Go to console” under an application:
After clicking, I am eventually led to a login page (previously, it would lead me to the application. Trying to login with my exact same Social+ credentials leads me to this error:
Hello @mqm , We’ve checked on our side and everything appears to be working correctly for this user.
Could you please try accessing the Console using a different browser, or log out and log back in again? It’s possible that the session in the portal may have expired before navigating to the Console.
Please let us know if the issue persists after trying the above steps.
I’ve tried this with both Firefox v146 (where I do run a script blocker), and Chrome v143 (where I do not). (I’m on Ubuntu 22.04). Both do have an adblocker which I can easily turn off for this testing; as I mentioned earlier, turning it off last month did help me fix this issue, but it’s no longer working.
I’d also like to mention that I was able to attempt login with a coworker’s credentials (for you security-conscious, it was shared with me via a password manager and not in plaintext so I don’t actually know the credentials ) in Firefox, and still receive this same error. So it’s definitely possible there’s something with my environment that makes Social+ unhappy… I’m just unsure what it is.
Hello @mqm , Could you please try again in an incognito/private window? If it works there, please clear your browser cache (and cookies for the site) and retest.
Hello, I regularly close my browser and confirmed this issue was happening with a fresh browser with all cookies + cache deleted.
Curiously, I WAS able to successfully login and access an application in Chrome. I have no script blocker enabled in this browser, but this works even if I re-enable the ad blocker (something I mentioned in my original post as something I had to turn off last month).
Nothing new has either changed in my environment, or on our team’s end with my account. Perchance some updates happened on your side?
Hello @mqm , Thank you for the update. At this time, we have not identified any recent changes on our side that would explain the behavior you are seeing.
To assist with further investigation, could you please capture and share a HAR file from a session where the issue occurs, and send it to support@social.plus?
) in Firefox, and still receive this same error. So it’s definitely possible there’s something with my environment that makes Social+ unhappy… I’m just unsure what it is.