Merging User Profiles

General
1

Our team has a question regarding user profiles in Social+. We create users based on entries from our own database of product owners Sometimes, we realize a single user has multiple profiles, and we would like to merge the two.

Our previous forum provider, Discourse, had functionality to merge user profiles AND post history together, so it was easy to hook up our own merging in our database with Discourse. I don’t see an endpoint or functionality to merge users and post history.

It would be ideal to have this functionality, as it ensures that when our team @ messages a user, it goes to the relevant one that still exists. And if a user has posts with both usernames, also allows a user to see their post history in one single place.

2

Hello @mqm , After checking with our team, we do not support merging data between two users at this time.

This is because user data links across multiple objects, such as content ownership, memberships, and activity history. A merge operation could therefore lead to data integrity issues or unintended data loss.

As an alternative, you may identify the inactive or duplicate users on your side and use our Delete User API:

If you would like to preserve the old user’s existing data, you may set the hard-delete related parameters to false.

Apologies for the inconvenience. Please let us know if you need any guidance on this approach.