My application needs to update the unread count for a subchannel in real time.
I am following the steps in the docs, but the live subchannel does not update in real time.
Here is my code:
It seems that the handleLiveObject function executes once, which is when the page first loads. When I receive a message in the subchannel, the function is not executed.
Hello @keyyuwan , From the issue you’ve inquired about, we’d like to ask if you have already called this function:
import { Client } from '@amityco/ts-sdk';
Client.enableUnreadCount();
Hey!
Yes, I am calling this function when I authenticate the amity client
@keyyuwan Let me pass to check with my team.
Hello, may I know which version of the Amity TypeScript SDK you’re currently using, please?
I am using version 6.18.0
Hello, thank you for confirming the details. We’ve successfully replicated the issue and we will keep you updated on our progress.
Okay, I’ll await your update
Hello, could you please re-test? We have addressed the real-time issue.
Hey, sorry for the delay in responding. I re-tested it and now the messages are now being received in real-time, but the message count stays the same, it only updates when I refresh the page.
@keyyuwan Following your report that you are still experiencing issues with the unread count not updating, we would like to ask for additional information: What type of channel are you experiencing this issue with?
I am experiencing the same issue. Using “conversation” type with subchannels.
“conversation” type with subchannels as mentioned by skullicious.
Thank you for confirmation, will keep you both posted on the updates.
Hello @keyyuwan @skullicious , could you help confirm your app region for me, please?
My app regfion: US region
Hi there, my region is currently set to EU.
Hello, we found the potential root cause for this, aiming to release the fix by this week.
Hello @keyyuwan We have addressed the issue you reported in version 6.23.0. Please check again, and if the problem persists, feel free to notify us.
Hello @SocialPlus_Support Now it’s working properly. Thanks!