Live Collection callback not being triggered when receiving a new message

General
1

Hi
Something might be broken here. Yesterday, the live collection callback is working fine. The callback is being triggered once a message is received. However today, the callback is not getting triggered. I have to re-login just to get the messages.

2

Hello @EmmanKusumi, to further investigate this, could you please share your SDK/platform, SDK version, and any error logs or screenshots you’re experiencing? Thank you.

3

SDK platform is iOS and TS. SDK Version is 6.41.0, Server Region is Singapore
No errors. It’s just the callback for the getChannels live collection is not getting triggered when a new message is received.

4

It seems to be happening only on the SG server. I tested the EU server and it works fine.

5

@SocialPlus_Support Were you able to look at this issue? @cijin

6

Hello @EmmanKusumi, thank you for providing the information. I’ll pass this along to my team for review and get back to you.

7

Hello @EmmanKusumi ,we apologize for the inconvenience. We have applied a potential fix on our end. Could you please retest and let us know if the issue still persists?