Hi
Something might be broken here. Yesterday, the live collection callback is working fine. The callback is being triggered once a message is received. However today, the callback is not getting triggered. I have to re-login just to get the messages.
Hello @EmmanKusumi, to further investigate this, could you please share your SDK/platform, SDK version, and any error logs or screenshots you’re experiencing? Thank you.
SDK platform is iOS and TS. SDK Version is 6.41.0, Server Region is Singapore
No errors. It’s just the callback for the getChannels live collection is not getting triggered when a new message is received.
It seems to be happening only on the SG server. I tested the EU server and it works fine.
@SocialPlus_Support Were you able to look at this issue? @cijin
Hello @EmmanKusumi, thank you for providing the information. I’ll pass this along to my team for review and get back to you.
Hello @EmmanKusumi ,we apologize for the inconvenience. We have applied a potential fix on our end. Could you please retest and let us know if the issue still persists?