Unread Count is getting wrong

Hi, there is an issue while getting unread count for a user in IOS UI KIT,
there is not unread count on channel list, but getting total unread count is 4
below is snap shot of chat list and also code:

var disposeBag: Set<AnyCancellable> = []
        appDelegate.client?.getUserUnread().sink(receiveValue: { userUnread in
                print("User's total unread count: \(userUnread.unreadCount)")
                print("User's mentioned status: \(userUnread.isMentioned)")
            CustomUserDefaultManager.setUnReadMessageCount(count: (userUnread.unreadCount))
            DispatchQueue.main.async {
                self.updateUnreadCount()
            }

            }).store(in: &disposeBag)
1 Like

Hello, may I know your current uikit version, please?

@SocialPlus_Support
we are using latest uikit, version 3.19.0

we have download code from this git repo:

@vibhorMaheshwari Thank you for the information you’ve provided. Let me pass this to our team for further review.

@vibhorMaheshwari For your issue, we recommend updating your UIKit to the latest version. You can do this by checking the following link: https://docs.amity.co/amity-uikit/changelogs/changelog#version-3.20.0-2024-03-06

@SocialPlus_Support
after updating UIKIT to latest version (3.20.0) issue hi same, here you can see below on chat list there is 1 count, but on total count unread we are getting 7.

Below is snap shot when we update UIKIT version:

@vibhorMaheshwari Let me pass this along to check with my team.

Hello @vibhorMaheshwari, please refer to this migration guide for updating unread count functionality: SDK v6.26.0 Unread Count Migration Guide | Amity Docs

@SocialPlus_Support
still not working, now count for each channel does not show any count.

for displaying unread count for each channel we are using this code:

        badgeView.badge = channel.object.subChannelsUnreadCount

@vibhorMaheshwari Let me pass this on to check with my team.

Hello, could you please verify that the following steps have been fully executed?

Follow the documentation:

Initialization steps:

  • Initialize AmityClient and call enableUnreadCount()
  • Execute syncUnreadCount()
  • Upon entering the message list screen, invoke AmitySubChannelRepository.startMessageReceiptSync()
  • Use message.markRead() to mark messages as read

Note: Please ensure to remove all the previous code.

@SocialPlus_Support
We follow your steps but still not getting unread counts on channel list, please see below step wise code.

1- Initialize AmityClient and call enableUnreadCount()

 do {
            client = try AmityClient(apiKey: Constants.amitAppKey, region: .US)
            client?.enableUnreadCount()
        }
        catch {

        }

2- then after login user we called this method

 let client : AmityClient? = appDelegate.client

  client?.syncUnreadCount()

3- In AmityMessageListViewController

public override func viewWillAppear(_ animated: Bool) {
        super.viewWillAppear(animated)
        AmityKeyboardService.shared.delegate = self
        screenViewModel.startReading()      // highlight this line
        markChannelRead()
        bottomConstraint.constant = .zero
        view.endEditing(true)
    }


	func startReading() {
	        //membershipParticipation?.startReading(subChannelId: subChannelId)
	        
	        // Start message receipt sync when user enters chat screen
	        Task {
	            do {
	                try await subChannelRepository?.startMessageReceiptSync(subChannelId: subChannelId)
	            } catch {
	                // Handle error
	            }
	        }
	    }

4- for mark message as read we called

func send(withText text: String?) {
        let textMessage = text?.trimmingCharacters(in: .whitespacesAndNewlines) ?? ""
        guard !textMessage.isEmpty else {
            return
        }
        let createOptioins = AmityTextMessageCreateOptions(subChannelId: subChannelId, text: textMessage)
        messageRepository.createTextMessage(options: createOptioins) { [weak self] message,_ in
            self?.text = ""
            message?.markRead()  // highlight this line
            self?.delegate?.screenViewModelEvents(for: .didSendText)
        }
    }
1 Like

@vibhorMaheshwari Thank you for the information provided. I will pass this on to the team for review.

@vibhorMaheshwari From the investigation, we recommend changing Step 3 and 4 as follows:

For Step 3, try this instead.

AmityMessageListScreenViewModel.swift:87|

    init(channelId: String, subChannelId: String) {
        self.channelId = channelId
        self.subChannelId = subChannelId
        membershipParticipation = AmityChannelParticipation(client: AmityUIKitManagerInternal.shared.client, andChannel: channelId)
        channelRepository = AmityChannelRepository(client: AmityUIKitManagerInternal.shared.client)
        messageRepository = AmityMessageRepository(client: AmityUIKitManagerInternal.shared.client)
        subChannelRepository = AmitySubChannelRepository(client:  AmityUIKitManagerInternal.shared.client)
        Task {
            do {
                try await subChannelRepository.startMessageReceiptSync(subChannelId: subChannelId)
                print("startMessageReceiptSync:\(subChannelId)")
            
            } catch {
                // Handle error
            }
        }
    }

And for Step 4, try this instead.

    func startReading() {
     
        guard let latestMessage = messagesCollection?.object(at: 0) else { return }
               latestMessage.markRead()
        print(">>>>>>markRead: \(latestMessage.data!["text"])")
//        membershipParticipation?.startReading(subChannelId: subChannelId)
     
        
    }

@amitysupport
we changed according to you but its same , not getting channel list count , its printing

>>>>>>markRead: Optional(Test again)
startMessageReceiptSync:6606c49626e081398a75af35

for point 3 updated code is below

init(channelId: String, subChannelId: String) {
        self.channelId = channelId
        self.subChannelId = subChannelId
        membershipParticipation = AmityChannelParticipation(client: AmityUIKitManagerInternal.shared.client, andChannel: channelId)
        channelRepository = AmityChannelRepository(client: AmityUIKitManagerInternal.shared.client)
        messageRepository = AmityMessageRepository(client: AmityUIKitManagerInternal.shared.client)
        
        subChannelRepository = AmitySubChannelRepository(client: AmityUIKitManagerInternal.shared.client)
        
        Task {
            do {
                try await subChannelRepository?.startMessageReceiptSync(subChannelId: subChannelId)
                print("startMessageReceiptSync:\(subChannelId)")
            
            } catch {
                // Handle error
            }
        }
    }

and for point 4 :

func startReading() {
        guard let latestMessage = messagesCollection?.object(at: 0) else { return }
                       latestMessage.markRead()
                print(">>>>>>markRead: \(latestMessage.data!["text"])")
        
    }

Could you kindly check the code below and compare to your current code:

public struct AmityChannelModel {
    let channelId: String
    let displayName: String
    let memberCount: Int
    let unreadCount: Int

    let avatarURL: String
    let lastActivity: Date
    let channelType: AmityChannelType
    let avatarFileId: String?
    let participation: AmityChannelParticipation
    let metadata: [String:Any]
    let object: AmityChannel
    
    init(object: AmityChannel) {
        self.channelId = object.channelId
        self.avatarURL = object.getAvatarInfo()?.fileURL ?? ""
        self.displayName = (object.displayName ?? "") == "" ? AmityLocalizedStringSet.General.anonymous.localizedString : object.displayName!
        self.memberCount = object.memberCount
        
        >>>>>>>PLEASE USE THIS
        self.unreadCount = object.subChannelsUnreadCount
        self.lastActivity = object.lastActivity ?? Date()
        self.participation = object.participation
        self.channelType = object.channelType
        self.avatarFileId = object.getAvatarInfo()?.fileURL
        self.metadata = object.metadata ?? [:]
        self.object = object
 
    }

@SocialPlus_Support
all this code is already in our code, please check code snap below:

is that possible to fix this issue by accessing our system remotely? if yes then please schedule a session for this, actually we are ready to make our app live and we are stuck on this.

@vibhorMaheshwari
After reviewing your code snippet, we recommend that you update the code on line 30 with the following:

self.unreadCount = object.subChannelsUnreadCount

@SocialPlus_Support
still not working

@vibhorMaheshwari Please refer to the sample project provided by our team, where the unread count feature is functional. You can use it as a guide for implementation.